PXO – Value-Added Services
Enhancing Fleet Operations Through Advanced Tech Support
Add-On Services Overview
In addition to our tiered monthly retainer packages, PXO offers specialized, high-impact add-on services designed to support and elevate your operational infrastructure. These services are ideal for fleets requiring occasional hands-on IT intervention or expert-level network support.
Remote IT Support (Add-On)
Keep your operations running, no matter where you are.
Includes:
On-demand remote desktop support
Troubleshooting of software, printer, and peripheral issues
System performance optimization
User setup and credential management
Support for driver and admin portals
Ideal For: Companies needing fast, flexible IT assistance without the need for in-house tech staff.
Pricing: Flat monthly rate or hourly support blocks available upon request.
Computer Hardware Support (Add-On)
Send us the problem. We'll send back the solution.
How It Works:
Client ships the malfunctioning device to PXO.
We perform a full hardware evaluation.
We provide a parts + labor estimate
Upon approval, repair begins and return shipping is coordinated.
Ideal For: Clients needing device repair or refurbishment without dealing with retail repair shops.
Pricing:
Evaluation is free.
Final cost determined after parts sourcing and labor assessment.
On-Site Networking Support (Add-On)
Expert network setups and troubleshooting delivered to your door.
Details:
On-site installation, configuration, and maintenance of network infrastructure
Wi-Fi optimization for yard, office, and dispatch hubs
Security protocol implementation (firewalls, VLANs, etc.)
Delivered Through PXO Partner Network We engage certified network professionals to ensure full compliance with best practices and industry standards.
Pricing: Determined after scope review. Includes external partner coordination and travel expenses (if applicable).
Ideal For: Fleets expanding into new yards, needing site-wide coverage, or fixing chronic connectivity issues.
Why Add PXO Add-Ons?
Scalable Expertise: Tap into specialized support without hiring full-time tech staff.
Fleet-Focused: Every service is tailored to the specific needs of transportation operations.
Transparent Pricing: Evaluation-first approach ensures no surprises.
Certified Network Pros: We only work with experts who understand both networking and transportation.
Need help beyond your monthly package? Reach out to your PXO advisor or email us at support@shippxo.com to learn more about how our add-ons can support your growth.
